Privacy policy

At Custom Prints, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request a quote, place an order, or use our services.

Information We Collect
We collect personal information that you voluntarily provide when interacting with our website or services. This may include:

Name
Email address
Phone number
Billing and shipping address
Company name (if provided)
Order details and customization information
Uploaded artwork, logos, or design files

We may also automatically collect limited non-personal information such as IP address, browser type, device information, and pages visited through cookies and analytics tools.

How We Collect Your Information
We collect information through the following methods:

Contact and quote request forms
Order placement and checkout
File uploads for custom printing, engraving, or design services
Customer communications via email or website forms
Cookies and website analytics tools

How We Use Your Information
We use your information strictly for legitimate business purposes, including:

Processing and fulfilling orders
Providing quotes and customer support
Communicating about orders, proofs, approvals, and inquiries
Producing custom printed, embroidered, or engraved products
Shipping and delivery coordination
Improving website functionality and user experience
Preventing fraudulent or unauthorized transactions

User-Submitted Artwork, Files, and Customer Responsibility
Customers may upload artwork, logos, text, or design files for custom services. By submitting any content, the customer confirms that they have full rights, permission, or legal authorization to use the provided materials.

The customer assumes full responsibility for all submitted content, including trademarks, copyrights, licensing, and usage rights. Custom Prints does not verify ownership of submitted artwork and is not liable for any misuse of copyrighted or trademarked materials provided by the customer.

Submitted files are used solely for the purpose of fulfilling the requested services, maintaining order records, and providing customer support. We do not sell, distribute, or reuse customer designs without permission.

Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar tracking technologies to enhance user experience, analyze site traffic, and improve our services. These technologies may collect non-personal data such as IP address, browser type, and browsing behavior.

You can modify your browser settings to refuse cookies; however, some features of the website may not function properly if cookies are disabled.

Third-Party Services
We do not sell, trade, or rent your personal information.
We may share necessary information with trusted third-party service providers solely to operate our business and fulfill services, including:

Payment processors
Shipping carriers
Website hosting and eCommerce platforms
Order management and production systems
Analytics and security services

These providers only receive the information required to perform their services and are expected to handle data securely.

Payment Processing
All payments are processed securely through third-party payment processors. Custom Prints does not store or have direct access to your full credit card or payment details.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or misuse. While no online system can guarantee absolute security, we take appropriate precautions to safeguard your data.
Data Retention
We retain customer information only as long as necessary to fulfill orders, maintain business records, comply with legal obligations, and resolve disputes related to completed transactions.
Your Rights and Choices
You may have the right to:

Request access to the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your personal data (subject to legal and transaction record requirements)
Opt out of non-essential communications

To make a request, please contact us using the information below.

Children’s Privacy
Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
Custom Prints reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Business Name: Custom Prints
Email: info@shopcustomprints.com
Website: shopcustomprints.com